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FAQs

Why use the phone for booking?

We know it can sometimes be a hassle when you are online to stop and pick up the phone. But sometimes the very best deals are only available over the phone. Due to our agreements with our many suppliers – our direct consolidators and partner airlines, most on consolidated fares cannot be disclosed for online purchase. So try to give us a call and you see how much you can save on your travel plan.

Why book over the phone with us?

Since our consolidated fares are specially negotiated and usually much lower than standard published fares, it increases your chances of getting bargain fares unavailable online and be the first to see and book the new rates not yet loaded anywhere online. Unlike online travel sites, you can always speak to your own personal live expert agent who is specially assigned to you to arrange all your travel needs. With the professional travel agent, you have ability to choose among the many options on alternate days, alternate flights, airline routes and fares manually combined for you, which you won't be able to do on your own online. Also, you may always negotiate your terms of payment and get necessary information on baggage, better airline and more convenient schedules.

When is the best time to start checking for cheap flights?

We advise to plan your travel ahead of time, at least 3 months in advance. If you plan to travel during or around major holiday, it is better t start checking for your flight even earlier: 5-6 months in advance to ensure the availability of seats on your preferred route with the chosen airline at a lower cost. We also advise you to be more flexible on your travel dates and flights to be able to choose the cheaper airfare, since the availability of most discount airfares is usually quite limited and our agents have better chances to offer you best deals if you can consider travailing 3-4 days before or after the planned dates.

Can I purchase a ticket online?

Due to our relations with airlines and direct consolidators, our airfares can only be purchased over the phone.

What is an e-ticket?

An e-ticket or an electronic ticket. Electronic ticketing is the time-saving, paperless and ticketless way to travel. E-tickets are widely used my most major international airlines. Some airlines still issue paper tickets, but this practice is less common nowadays. E-ticket contains all the same information as shown on a paper ticket, but it is stored electronically in the airline's computer system. An e-ticket allows your trip to be easy and safe because all of your booking and ticket details are held electronically and you cannot forget it at home or lose it while traveling. This has huge benefits over the old-style paper tickets. When you travel with an e-ticket, all you need to do is to simply print out your flight itinerary showing the booking reference to present it to airlines at check-in desk or in most cases you can just travel with your passport. We strongly suggest our customers to keep their travel itinerary with the e-ticket number and all flight details with them for faster check-in.

Do prices include all taxes and fees?

We always try to advertise only the best deals and most reliable prices to you. We update our prices pulling them out directly from our contracts and adding all the latest airline fuel information we have in our data base. Fuel taxes are very high nowadays therefore, we try to include them into the prices to give you more precise price estimates. However, governmental taxes and minor local fees are excluded from our on-site and of-site advertisements. Final price of the ticket depends on the final itinerary chosen for the flight, which may vary based on several factors: travel dates/season, transfer airports, number of stops and airlines en-route, airline payment terms for discount fares.

How can I find out the total cost of the ticket?

The total cost of the ticket with all the tax and fees breakdown can be obtained directly from a travel agent while choosing your preferred travel itinerary on the phone. Our travel agents will do their best to advise you the least expensive fare for the most convenient flight saving your money. However, the final cost of the ticket will depend on your chosen route and availability of seats for the lowest booking class on that flight.

Can I pay for someone else if I'm not traveling?

Generally, third party payments are accepted, but in certain cases it may be denied subject to credit card verification. All third-party cards are subject to strict verification procedure in order to ensure that the true cardholder authorizes the purchase. If you wish to purchase tickets for your family members, you as the credit card holder will be contacted by our Billing Support representative to initiate a three way call to authorize the purchase directly with you. Billing Support Department may also ask you to provide additional information and documents to verify the legitimacy of the transaction which all serves as a security check to ensure that you authorize the transaction. Note that your booked fares and tickets are not guaranteed until all payment is complete, verified and the tickets are issued. Please, read our Payment Options section for a detailed policy.

How can I make a group booking?

We understand that making a booking for more tan 9 people traveling together is not an easy process. Therefore, if you wish to arrange a group travel, we advise you to call us directly or send us an email describing you travel preferences. We will do our best to find suitable flights for your group, confirm availability of seats and price with the airline, as well as put seats on hold for you to guarantee that all of them are available at the time of booking. Besides, our travel agents who specialize in group bookings will make all necessary travel arrangements for the whole group: choose most suitable route, make preferred seat and/or meal assignment in the plane, and advise most suitable payment options.

How can I pay for my tickets?

We accept multiple forms of payment to make your sure you can choose the one that suits you best. You can pay with wither of the major credit cards: Visa, Master Card, American Express and Discover (exceptions may exist based on airline rules) or choose direct deposit or wire transfer. Please, refer to our Payment Options section for all the forms of payments we accept.

How can I book a multi-city/ multi-stop flight?

Arranging a multi-city flight by yourself may be a complicated procedure, therefore, we advise that you contact our travel agents directly. We maintain our focus on manually customizing complex itineraries for you and find multiple city flights with free stopovers at best fares using our specially negotiated contracts. Our travel agents make it easy to plan any open-jaw or multiple stop flights reliably and at a compelling value to you.

How can I check my reservation?

You can re-check you reservation at any time calling your travel agent or online at Travelport Viewtrip . Travelport enables you to view your itinerary, follow real-time schedule changes or print your ticket receipt, from anywhere in the world, at any time. Once you have a confirmed reservation or after booking your air ticket with us, you can reconfirm your detailed travel itinerary with Travelport. All you need is your reservation number and last name.

How will I know when my tickets are issued?

Once you purchase a ticket with Travelbaseuk travel agent, you booking goes to our ticket department who check credit card validity or other form of payment and issue your tickets. Once tickets are issued, you will receive an email from your travel agent showing your ticket numbers. Using this information, you can double check your ticket status online directly with the booked airline or at Travelport Viewtrip , using your reservation number and last name of the passenger.

Can I change my name on the ticket?

The names of the passengers provided while booking must match the names shown on the passports. Once the tickets are issued, they are non-transferable and non-refundable. Even a small mistake in the name can cause a major inconvenience for you during your travel or sometimes even prevent you from using your tickets. If there is a mistake in your first or last name and you wish to make any name changes on the ticket, please, contact our Customer Service department for immediate help. The process of correcting the name on a previously issued ticket is complicated, and many airlines do not allow it at all. Please note that airlines do not allow any name changes on issued tickets. Some airlines may allow the name correction for a fee, if we can prove that the ticket would be used by the same passenger. In case a name change is possible, additional charges may apply for ticket re-issuance, and fees will depend on the airline rules. We ask you kindly to double check the names you provide as this is the best way how to avoid the inconveniences connected with the name corrections.

Do I need to pay any extra cost for baggage?

Airline-imposed baggage fees are not included and may apply. Some airlines collect extra baggage fees at check-in. These fees are not included into the advertised fares and total trip cost when purchasing tickets though our website, and may apply. For the most detailed airlines baggage information, please check directly with the travel agent and then with the airlines.

How do I find out the allowed baggage for my flight?

Baggage allowances vary depending on the airline(s) and destination selected and are subject to change at any moment. Please check directly with the airline(s) for the latest carry-on and checked baggage allowances and restrictions. For passengers whose tickets are sold as a codeshare flight, operating and/or marketing carrier fees may apply. For more detailed airlines baggage information, please check directly with the travel agent and the airlines.

How can I change my travel dates?

Once your tickets are issued, they are non-exchangeable , non-reroutable and non-refundable. If the fare rules allow exchanges, a 150/- Travelbaseuk.co.uk fee will be charged to process any exchange request. This fee will be collected in addition to the penalties charged directly by the airline and/or recalled by the airline from Travelbaseuk.co.uk. Reservations for tickets to be exchanged must be canceled at least 24 hours prior to scheduled departure - NO SHOW ticket(s) will not be processed for exchange. All exchanges can be made only prior to scheduled departure. Please, read our Terms and Conditions for detailed information.

How can I cancel my booking and get a refund?

Once your tickets are issued, they are non-exchangeable, non-reroutable and non-refundable. If the fare rules allow refunds and/or exchanges, a 250/- Travelbaseuk.co.uk fee will be charged to process any refund and/or exchange request. This fee will be collected in addition to the penalties charged directly by the airline and/or recalled by the airline from Travelbaseuk.co.uk. Reservations for tickets to be refunded and/or exchanged must be canceled at least 24 hours prior to scheduled departure - NO SHOW ticket(s) will not be processed for refund and/or exchange. Cancellation of reservation does not automatically initiate refund. All exchanges can be made only prior to scheduled departure. Please, read our Terms and Conditions for detailed information.

Is the information I provide to you safe?

All the information you provide to us will be used for the booking purpose only and will not be disclosed to any person or company. Moreover all the transactions over the phone are secure and confidential.

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